Refund policy

Trying on your Sole Bliss shoes. 

We hope you love your shoes as soon as you try them on, but we understand that ordering shoes for wide or difficult feet can mean that some styles don't work for you. In these cases, you can return your shoes free of charge to us for either an exchange or a refund, and you have 30 days from the day that you receive your order to do so. 

If you have any doubts about whether or not the style or size you have ordered is right for you, please don't hesitate to reach out to us, and we can help you. 

When trying on our shoes, please do so in a carpeted area. This includes walking in the shoes to see if they are the correct fit - you must do this in a carpeted area to ensure the soles of the shoes are not marked or damaged. 

All shoes must be returned to us in their original, resaleable condition and packaging where possible (e.g., return shoes to us in their original shoe box.) 

If you return damaged or unworn shoes to us, we won't be able to give you a refund and we may have to send them back to you. All items are carefully inspected on return. 

Returning shoes for an exchange or refund. 

Inside your package you will find a Returns Form. Simply check the appropriate box ('Exchange' or 'Refund'), listing the reason for your return from the options available. If you are returning shoes to us for an exchange, please ensure you indicate the new size you require. Include the form inside your return package to us. 

You will have a free United States Postal Service returns label inside your parcel when it arrives. Take your parcel to a USPS location to drop off your returning items - you can locate your nearest USPS drop-off point here. 

Simply stick the returns label on to the front of your parcel and hand it over at the drop-off point. For security, take note - or take a photo of - your returns label so that you have a copy of your tracking number. We will not know your specific returns tracking number, so it is your responsibility to keep a record of it in case your package goes missing. 

If you are missing either a Returns Form or a free returns label, please contact us and we will issue you with a new one as soon as possible. 

Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies. 

Our Returns Address is: Sole Bliss, 130 Woodruff Avenue, Scarsdale, New York, USA. 10583