Shipping & Returns are FREE!
You never have to pay shipping charges on your order, or on your returns.
We’re fast!
All orders will be delivered within 2-3 business days by FedEx.
Trying on your Sole Bliss shoes
We hope you love your shoes as soon as you try them on, but if you need to exchange them or return them for a refund, you have 30 days to do so. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. If you have any doubts about whether or not the style or size you have ordered is right for you, please don’t hesitate to reach out to us, and we can help you.
When trying on our shoes, please do so in a carpeted area to ensure the soles of the shoes are not marked or damaged. All shoes must be returned to us in their original, resaleable condition. Please use the original outer packaging where possible. If you return damaged or worn shoes to us, we won’t be able to give you a refund and we may have to send them back to you. All items are carefully inspected on return.
Returning shoes for an exchange or refund
Inside your package, you will find a Returns Form. Simply check the appropriate box (‘Exchange’ or ‘Refund’), listing the reason for your return from the options available. If you are returning shoes to us for an exchange, please ensure you indicate the new size you require. Include the form inside your return package to us.
A free United States Postal Service returns label is included inside your parcel. Simply stick the returns label onto the front of your parcel and take your parcel to a USPS location to drop off your returning items.
For security, take note - or take a photo - of your returns label so that you have a copy of your tracking number. We will not know your specific returns tracking number, so it is your responsibility to keep a record of it in case your package goes missing.
Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies.
Our Returns Address is:
Sole Bliss, 130 Woodruff Avenue, Scarsdale, New York, USA. 10583
We’ll fulfil your request quickly
Once we have your shoes back (which usually takes no more than 7 business days), we aim to exchange them for you and dispatch your new shoes via FedEx within 5 business days. If you need a refund, we will process it within 7 days of receiving your return, and you’ll receive an email confirmation of completion.
Please allow 7-10 business days (depending on your bank) for the funds to appear in your account.
Gift Vouchers: Please note that purchased Gift Cards are Non-Returnable and Non-Refundable
Please note: We do not deliver to PO Box addresses
Additional Delivery Information
Unforeseen delivery delays do sometimes occur, so please wait 3 business days after dispatch before contacting us about your order. Orders with multiple items may be dispatched from different distribution centers. In this case, you may receive a separate dispatch confirmation email and tracking number for each shipment.
Tracking: When placing your order, please provide an email address and cell phone number to receive regular updates on the status of your delivery. Please note: We do not deliver to PO Box addresses.
No Customs & Import Duties
You will not be charged any customs or import duties on your order.
Sales Tax
If you live in a state where Sole Bliss has an obligation to collect sales tax, you’ll see it applied to your order at Checkout, which will be correct for the shipping address that you’ve selected.
You won’t have to pay sales tax on Gift Cards.
Sales tax is calculated on the total of your order, after discount. The amount of tax charged to your order depends on your shipping address. The tax is calculated based on state rates and the items you are purchasing. We’ll always show you how much sales tax you’ll be charged when you go to Checkout.
The sales tax shown at checkout will be for your default address, so this may change if you change your shipping address. If you have not been charged sales tax on your order and you are lawfully required to do so, it is your responsibility to pay tax to your state.
You can find out more info about sales tax by visiting your state or US Territories Department of Revenue website.
Need Help?
If you are experiencing a problem with your delivery,
please email customercare@solebliss.com
or call our Customer Care Team on 917 475 0027
Monday-Friday, 6am-12pm EST
