How Can We Help?
Here you'll find answers to some of the questions we get asked most often.
If you can't find an answer to your query here, please contact us for further help.
Our friendly and knowledgeable Customer Care team is here to help!
QUESTIONS ABOUT SOLE BLISS SHOES
All Sole Bliss shoes have been designed to accommodate bunions and wider feet, so you will find them to be more accommodating than other shoes.
If you have extra-wide feet, we would recommend our Miracle Sneakers. Hero, Harley, Hampton, Pixie, Swirl and Star are the widest-fitting styles in the collection. These styles can accommodate up to a EEE fitting.
Our widest-fitting flats are Tamara, Tanner, Luna, Lola, Lexi, Lori, London, Layton, Giselle, Orla, Opera, Farrah and Nova.
Our widest-fitting heels are Mercy, Monroe, Maxine, Ruby, Ronnie, Roberta, Ingrid, Isabel, Kitty, Keira, Kara, Valencia and Venus.
Our widest-fitting boots are Eleanor, Tread and Indie, followed by Stella, Sloane and Rebel.
Our sizes run from US size 5 (EU 36) to US size 11 (EU 42), with half sizes in between. For a full conversion chart, including US sizing, click here.
The majority of our styles fit true to size, so you should take your usual shoe size. Consider the width of your foot when choosing your style and size.
You can read the specific Fit Notes on each style for more specific sizing advice.
The majority of our styles fit true to size, however some styles will require you to take a slightly different size, e.g. a half size larger. Please carefully read the information on each style’s product page.
We recommend that you go with the most comfortable size for the larger of your two feet. It’s easy to fill excess space in a shoe (podiatrist top tip: try balling up an ankle sock and putting it in the point of the shoe to act as a buffer between the end of your toes and the shoe).
We do not offer different widths on the same shoe. All Sole Bliss shoes have been designed to accommodate bunions and wider feet, so you will find them to be more accommodating than other shoes.
However, if you have extra-wide feet, we would recommend our Miracle Sneakers. Hero, Harley, Hampton, Pixie, Swirl and Star are the widest-fitting styles in the collection. These styles can accommodate up to a EEE fitting.
Our widest-fitting flats are Tamara, Tanner, Luna, Lola, Lexi, Lori, London, Layton, Giselle, Orla, Opera, Farrah and Nova.
Our widest-fitting heels are Mercy, Monroe, Maxine, Ruby, Ronnie, Roberta, Ingrid, Isabel, Kitty, Keira, Kara, Valencia and Venus.
Our widest-fitting boots are Eleanor, Tread and Indie, followed by Stella, Sloane and Rebel.
Yes, many of our customers are able to fit orthotics inside our shoes. However, Sole Bliss shoes are made with podiatrist-approved footbeds designed to cushion and support your feet, so many of our customers find they do not need to wear their orthotics with our shoes. But if you do need to wear orthotics, our most generous styles with deep and wide toe boxes offer enough space to accommodate them. Get in touch with our knowledgeable Customer Care Team for advice on our widest styles.
Absolutely! A lot of our customers do not suffer with any foot problems. They simply find our shoes exceptionally comfortable, thanks to our signature ultra-cushioned footbeds, wide toe-box designs and soft, seamless leather linings.
It's easier than you might think! Our styles vary in width, from regular to extra-wide, so there really is something for everyone – simply check the fit notes on each style on our website. If you have very wide feet, or you're looking for a particularly generous toe box, our square-toe and round-toe shoes are a wonderful place to start. And if bunions have given the front of your foot more of an arrow-head shape, many of our customers find our pointed-toe styles suit them best of all.
Whichever shape you choose, every pair is made with our signature Bunion Bed stretch panel, soft leather linings and sumptuous underfoot cushioning for blissful comfort. If you're still unsure, do get in touch with our Customer Care Team, who will be delighted to help you find your perfect match. And with free and easy returns & exchanges, there's no risk in trying a pair!
Our styles vary in width, so if you don't have particularly wide feet, you still have plenty of options! Simply check the fit notes on the styles you are considering, or get in touch with our Customer Care Team for personalised advice. Every pair features our signature Bunion Bed stretch panel, so whichever style you choose, your bunions will be accommodated.
Sole Bliss shoes are designed with extra width across the toe box, while keeping a standard fit through the rest of the shoe. This gives the front of your feet plenty of space to relax, while your heel stays held neatly in place. If you would like a little more security, our styles with ankle straps or adjustable laces allow you to customize the fit to suit you.
You can also find fit notes on each style on our website. If you are still unsure, please reach out to our Customer Care Team, who will be delighted to help.
We generally recommend ordering your usual size, since the Bunion Bed™ and wide toe box are built to accommodate bunions and wide feet without needing to size up. However, fit does vary between styles, so make sure to check the fit notes on each product page. If you have particularly wide feet or severe bunions, our Customer Care Team is always happy to provide personalized advice about fit and sizing. And remember, exchanges are free if you would like to try a different size!
This varies from style to style, so we would always recommend checking the fit notes on the product page before you order. These will tell you whether we suggest sizing up or down in that particular style. If you would like personalized advice, please get in touch with our Customer Care Team, who will be delighted to help.
The insoles of our shoes are not removable, however, many of our customers find that they can fit their custom orthotics or insoles inside our most generous styles. Read the fit notes on the product pages or get in touch with our knowledgeable Customer Care Team for advice about which shoes can accommodate orthotics.
QUESTIONS ABOUT FEET
Yes! Sole Bliss shoes are designed specifically to provide comfort for women with bunions, wide feet and other foot problems. To achieve this, each shoe is handcrafted with our podiatrist-approved, award-winning comfort technology.
But we don’t expect you to just take our word for it! Thousands of people around the world (including celebrities and royalty!) wear Sole Bliss for everything – from everyday walking to work, weddings, special occasions and more. And these happy customers have left over 4000 five-star reviews to tell everyone just how comfortable they find our shoes! You can read these reviews here.
If you’re considering trying a pair, we recommend choosing a style most suited to your foot shape and needs. Our styles vary in terms of fit and width, so for the best chance of finding the most comfortable shoe for you, take a look at the fit notes on each product page. Our customer care team is always happy to provide personalized advice, too.
We also recognize it can sometimes be tricky to find the perfect fit first time. That’s why we offer free and easy returns and exchanges, so there’s no risk to trying a pair and switching to a different style or size if needed!
Yes! All Sole Bliss shoes have been designed to accommodate bunions, thanks to our ingenious ‘Bunion Bed’ – a hidden stretch panel that can accommodate mild to severe bunions. However, if you have one foot with no bunion (as is common!), the shoes will still fit that foot.
Yes! All Sole Bliss shoes have been designed to accommodate wide feet and bunions and can do so thanks to our ‘Bunion Bed’ – a hidden stretch panel that can accommodate mild to severe bunions. However, if you don’t have bunions, the shoes will still fit.
Our shoes are popular with women looking for shoes that provide them with lasting comfort, even if they don't have any foot problems.
Thanks to our podiatrist-approved Miracle Comfort Technology, Sole Bliss shoes are not only ideal for wide feet and bunions, but for a range of other foot conditions too. The deep and wide toe box combined with the Bunion Bed™ stretch panel provides plenty of space in the forefoot area, which is essential for foot conditions such as hammer toes, Morton’s neuroma, arthritis and diabetic neuropathy. The sumptuously cushioned footbed, plus the anti-pronating pillow in our closed-back heels and flats, provides essential support for conditions such as plantar fasciitis and flat feet, whilst the shock-absorbing qualities are wonderful for protecting and soothing painful areas. The soft and seamless leather linings ensure there are no rough edges to rub against sensitive skin. All these features combine to provide blissful comfort for every foot!
For more information about how our shoes are suitable for various foot conditions, head over to our blogs here. Our styles do vary in terms of width and fit, so if you have a particular foot condition in mind, our Customer Care Team will be delighted to advise on which styles would suit you best.
Yes! Due to the comfort technology in our shoes, we have many customers who suffer from arthritis and arthritic joints who have loved the comfort our shoes provide. Everyone’s feet are different and so we recommend you try the shoes to see if they work for you personally. It’s advisable to try one of the Wide Fit styles as they offer more room, which will put less pressure on painful joints.
Yes! Due to the comfort technology in our shoes, we have many customers who suffer from Morton’s neuroma who have loved the comfort our shoes provide. Everyone’s feet are different and so we recommend you try our shoes to see if they work for you personally. It’s advisable to try one of the Wide Fit styles as they offer more room, which will put less pressure on your feet.
Yes! Due to the comfort technology in our shoes, we have many customers who suffer from plantar fasciitis who have loved the comfort the shoes provide. Underfoot you will find three distinct layers of memory foam which offer cushioning and shock absorbency. Everyone’s feet are different and so we recommend you try our shoes to see if they work for you personally.
QUESTIONS ABOUT ORDERING
Simply click on the style you want to buy, select your size and click ‘Add to Cart’. When you have finished shopping, click the cart icon (in the top right corner) and you will be able to proceed to the Checkout. Alternatively, call us on +1 917-475-0027 to place your order over the telephone. We will send emails confirming your order and tracking information once your order has been dispatched.
We accept all major credit cards including Visa, Visa Debit, American Express and Mastercard, as well as Google Pay and Apple Pay. We do not offer PayPal as a payment method.
The CVV is the 3 or 4 digit number embossed or imprinted on the signature panel on the back of Visa and Mastercard cards, and on the front of American Express cards. This code is used to validate your purchase and as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. Your order cannot be fully processed without a valid Security Code. Once your order has been processed, your card details will not be held on file.
No need to worry! We offer free and easy returns and exchanges within 30 days, so if the size is not quite right, you can simply send the shoes back to us and we will exchange them for another size. Full details of how to arrange this are on our returns page. If you are unsure which size to order, please get in touch with our Customer Care Team, who will be delighted to help.
Of course! We recognize it can sometimes take a few tries to get the perfect fit, and that's why we offer free returns and exchanges on all orders within 30 days. Try as many styles or sizes as you like, then use our free returns label to send back the ones you do not wish to keep. We offer a broad range of styles and fits, so we are confident you will find something you love!
QUESTIONS ABOUT DELIVERY
All orders are shipped from the UK, and will arrive within 2-3 business days via FedEx.
If you have a question about your shipment or you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +1 917-475-0027 Monday to Friday, 6am-12pm EST.
When placing your order, please provide an email address and cell phone number to receive regular updates on the status of your delivery.
QUESTIONS ABOUT RETURNS
You have 30 days from the day you receive your package to return your shoes to us for either an exchange or a refund. All discounted items must be delivered back to Sole Bliss within 14 days. Shoes must be returned to us in a resalable condition and should only be tried indoors in a carpeted area. Inside your package you will find a Returns Form. Simply check the appropriate box ('Exchange' or 'Refund'), listing the reason for your return from the options available.
If you are returning shoes to us for an exchange, please ensure that you indicate the new size/style/color that you require. Include the form inside your return package to us.
You will have a free United States Postal Service returns label inside your package when it arrives. Take your package to a USPS location to drop off your return items.
Simply attach the returns label onto the front of your package and then take it to your nearest USPS location, drop it in a collection box or schedule a free carrier pick-up at usps.com
For security, write down - or take a photo of - your tracking number. We will not know your specific returns tracking number, so it is your responsibility to keep a record of it in case your package goes missing.
If you are missing either a Returns Form or a free returns label, please contact us and we will issue you with a new one as soon as possible.
Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies.
Our returns address is: Sole Bliss, 130 Woodruff Avenue, Scarsdale, NY 10583, USA.
Refunds are generally processed within 2-3 business days of your shoes arriving back to our US Hub. You will be notified of your refund’s completion via automated email. Please allow up to 7-10 business days (depending on your bank) for the funds to appear in your account.
You have 30 days from the day you receive your package to return your shoes to us for an exchange. All discounted items must be delivered back to Sole Bliss within 14 days. Shoes must be returned to us in a resalable condition and should only be tried indoors on a carpeted area. Inside your package you will find a Returns Form. Simply check the 'Exchange' box and indicate the new size/style/color that you require. Include the form inside your return package to us.
You will have a free United States Postal Service returns label inside your package when it arrives. Take your package to a USPS location to drop off your return items.
Simply attach the returns label onto the front of your package and then take it to your nearest USPS location, drop it in a collection box or schedule a free carrier pick-up at usps.com
For security, note down - or take a photo of - your tracking number. We will not know your specific returns tracking number, so it is your responsibility to keep a record of it in case your package goes missing.
If you are missing either a Returns Form or a free returns label, please contact us and we will issue you with a new one as soon as possible.
Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies.
Our returns address is: Sole Bliss, 130 Woodruff Avenue, Scarsdale, NY 10583, USA.
QUESTIONS ABOUT THE WEBSITE
Sole Bliss does not have any retailers. We're an online brand and we ship worldwide. We offer Free Shipping on every order, so you can try multiple pairs of shoes. We always offer Free Exchanges and Free Returns. If you are hesitant about ordering online, the Sole Bliss team is more than happy to deal with any inquiries by telephone on +1 917-475-0027
Yes. We use the Secure Socket Layer (SSL) method, which means your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser or the address of the web page starts with ‘https’. This method is the recognized standard for secure transactions.
Sole Bliss is committed to meeting the requirements of the Americans with Disabilities Act (ADA) and makes every effort to ensure its communications are accessible to those with special needs. We always welcome feedback and would love to hear how our accessibility can be improved.
